Leif’s services tens of thousands of vehicles each year for collision repair, routine service, and major mechanical repair. We vigorously maintain a 97% customer satisfaction rating and we fight for the automotive consumer rights of all Oregonians treating each customer as if they were family. Greg Libbey is married, has a 14 year old son, and enjoys car shows, drag racing, and boating. Greg grew up in Seattle WA, and started working on cars with his dad at a young age.
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He bought his first car at age 14 and spent two years taking it apart and putting it back together before he had a license to drive it. After high school he enlisted in the US Coast Guard and spent 4 year as an engineer. Greg started as an estimator with Leifs in 2007. Greg has an extensive background in the auto industry from parts manager to technician. Greg enjoys coming to work every morning as each day is different and he like being able to help customers through a difficult time. If there was a negative star rating that’s what they would get. First, the job took 4 weeks, while the first place I took my car told me a week. Hindsight… David did call weekly to tell me it still wasn’t done.
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When you sign up for their Rewards card you receive free oil changes. I asked that my oil be changed while in for repairs. When I got my car back, guess what? Right, no oil change. When I called David he said he would check in to it and call me the next morning. Here it is 3 days later and still no phone call. So, I had to pay for an oil change at my my mechanic. While in the repair shop, the mechanic Garrett called me and gave me a list of things wrong with my car. # 1 Transmission fluid burnt and needs to be flushed. # 2 Brake fluid burnt and needs to be flushed. # 3 Serpentine idler pulley in desperate need of replacement. # 4 Battery connections are corroded and need to be cleaned. Leif's auto center free#īecause I doubted all of these items I did not have him do these items - although I told him to change the oil - but I guess that being free wasn’t his priority. When I picked up my car from my mechanic today he told me although he likes to give other mechanics the benefit of the doubt he had absolutely no idea what Garrett was talking about. My transmission is NEW - replaced it 4 months ago. My serpentine idler pulley doesn’t make a sound. My battery connections were corroded but the battery needed replaced - not cleaned and then replaced. I’ll go somewhere else next time.Īs a business owner and a person who values honesty, trust, and integrity I was disgusted at how I was treated at Leif’s. To their credit they do call with weekly calls to let you know that your minor damage is turning out to be around a month long repair and all the while you are paying insurance on a «complimentary loaner car»!! All I wanted from the very beginning was honesty on a projected time frame on the duration of my car being held hostage.